Air conditioning System
|AHU SERIE SINGLE ZONE PACKAGE AND FEATURE|
|F E A T U R E S A N D F U N C T I O N S|
|C O N T A C T I N F O R M A T I O N A N D T E C H N I C A L A S S I S T A N C E|
|Customer satisfaction is of the highest priority. A dedicated and highly trained team of professional engineers, HVAC technicians and sales specialists are at your disposal for all your sales, service and installation questions. If you require technical support at any time, even during installation, our knowledgeable staff of technicians can provide you with necessary guidance and direction. We stock all parts and accessories. You may contact our technical support at (866) 777-7071.|
|S H I P P I N G G U A R A N T E E A N D T E R M S O F S E R V I C E|
When you purchase an Ramsond Ductless Air Conditioning System, you can be assured that you will receive the most reliable and highest quality system available in market today. Furthermore, you will have the piece of mind of knowing that your investment is safe and guaranteed by a reputable company. All units are guaranteed to be BRAND NEW (not refurbished or reconditioned). We DO NOT sell used, refurbished or reconditioned systems. All items available IN STOCK for immediate delivery. Your order will be immediately processed and shipped from one of our warehousing facilities in US. All orders are shipped within 1-2 business days via ground carrier of our choice and typically arrive within 2-7 business days from the date of purchase. We stock all parts and accessories for every unit we sell.
IMPORTANT NOTE: Larger systems (18000 BTU output and above) are palletized and shipped to your home or business via FREIGHT CARRIER; this ensures the safe arrival and handling of your goods. The freight carrier will need your phone number to schedule a drop off time, so please make sure your phone number is in your provided contact information. If this information is not available, please either 1) include a phone number in the Notes section during checkout, 2) send us a message or email containing your phone number, name, and transaction information, or 3) simply call us at (248) 363-8302 to provide the necessary contact information.
PaymentAll payments must be received before product will ship. If product is being shipped to address OTHER THAN BILLING ADDRESS, we require enhanced certification of purchase including scan, image, or facsimile of the credit card used, front & back, as well as the cardholder's photo identification. We accept all major forms of payment. We are a PAYPAL VERIFIED merchant.
ShippingWe ship to physical addresses only. We DO NOT ship to P.O. Box, APO or FPO. We DO NOT offer combined shipping due to restrictions. Flat rate or free shipping rates, if offered, only apply to the 48 contiguous States. They do not apply to Hawaii, Alaska and Puerto Rico or other US territories. Please contact us for rates to those locations. Shipping method shall be ground shipping by UPS or the freight carrier of our choice. Tracking numbers may be unavailable up to 72 hours from the date of shipping but will be made available as soon as possible. All items will be shipped to the purchaser's address as entered. We are not responsible for errors or inconsistencies in said addresses. Please confirm your address before purchase. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment. Shipping insurance, if purchased, becomes null and void on customer's signature when accepting goods from carrier. Claims for shipping damage will under no circumstances be authorized if there is a valid customer signature accepting products as complete and acceptable at time of delivery. WE ARE NOT RESPONSIBLE FOR TRANSIT DELAYS.
International ShippingFor shipments to locations outside the United States the purchaser shall be responsible for custom clearance, duties, brokerage fees, taxes and other incidental charges. It is the responsibility of the purchaser to determine whether each product is suitable for import and use into their jurisdiction. For export documentation purposes, we CANNOT accommodate requests to declare the purchased item as "gift" or "sample" or undervalue the purchase amount as they are in contravention of US and Canadian law.
CANADIAN CUSTOMERPlease note that we receive constant complaints about the duties and brokerage fees charged by UPS to our Canadian customers. Unfortunately, we do not control these charges. Canadian customers often request shipment by US Post. However we CANNOT accommodate this request due to the high rate of loss/damage we have experienced with US POSTAL SERVICE.
Inspection Upon ReceiptUpon receipt of the order, the purchaser/recipient is hereby requested to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted on waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity. If there is significant damage resulting from mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, The customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file for an insurance claim and we will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty and/or insurance policy.
Limited WarrantyUnless otherwise specifically indicated in the description for each product contained here, there is 1 year parts and/or replacement only manufacturer’s limited warranty from the date of purchase on products referenced above. Please refer to the item description for compressor warranty. Labor is not included in this warranty and is hereby expressly excluded. Any defective product or components thereof may be repaired or replaced at Ramsond's option. The buyer shall be responsible for the process and cost of returning the faulty product or part to Ramsond for repair and/or replacement. A Return Merchandise Authorization (RMA) Number must be obtained from Ramsond Corporation prior to return of any equipment. Ramsond shall not be responsible for faulty installation, operation or maintenance of the subject air conditioning product(s) and as such we recommend installation and assembly, where applicable, only by certified and qualified HVAC professionals. Ramsond makes no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. Damage resulting from failure to use, install or maintain the product in a manner consistent with our recommendations and guidelines in instruction/installation manual shall render the warranty void. Ramsond Corporation, at its option, may request a report from a qualified and certified HVAC technician/professional prior to honoring a warranty claim. Additionally, this limited warranty expressly excludes labor and/or service costs and/or fees provided by third parties. All warranties specifically excludes any consequential and/or incidental damages. This limited warranty shall be subject the laws of the State of Michigan and any claiming arising therefrom shall be interpreted in accordance to the laws of the State of Michigan and subject to the exclusive jurisdiction of the Courts of State of Michigan.
Technical SupportAlthough we or the manufacturer may provide technical assistance via telephone or email to the customer, it is virtually impossible to troubleshoot all matters via telephone or remote assistance. As such, the offering of any technical assistance is made without any warranty or guarantee and provided on “as is” basis. Although we will try to provide technical support remotely (via telephone/email), in many circumstances the technical issue/problem may not be diagnosed or resolved despite our best efforts. As such, the purchaser expressly acknowledges, as an express condition of this sale, that the customer may be required to consult a professional technician for troubleshooting/repair/start-up and that any such consultation, shall be at the sole responsibility of customer and the customer shall bear all costs relative thereto.
Suitability and ComplianceIt is the responsibility of each purchaser to determine whether any particular product is compliant with and permissible for use pursuant to the applicable rules, codes and/or regulations, if any, and suitable for particular use and operation. We make no representations or warranties whatsoever concerning the suitability of any merchandise for a particular use or purpose. The details, specification and information provided herein are the full and complete information and data available with respect to each product. Do not assume the existence of any fact, data or information that is not expressly stated herein. We only warrant the information contained herein. If you purchase under certain assumptions which are not expressly stated herein, you purchase at your own risk and without recourse to us. We reserve the right to make slight modifications necessary to the merchandise for product improvement.
Additional PoliciesWe reserve the right to make slight modifications necessary to the merchandise for product improvement. This transaction shall be governed by the laws of the State of Michigan and any dispute arising thereof shall be subject to the exclusive jurisdiction of the Courts of the State of Michigan. By bidding and/or purchasing this item, the purchaser/bidder acknowledges that he/she/it has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent.
ReturnsAll sales are final. Returns are not accepted under any circumstance. To the extent we may be compelled to accept returns, they are subject to a 30% stocking fee. The shipping and handling charges are non-refundable.
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